Returns & Exchanges

Due to the perishable nature of our traditional haggis and food products, we cannot accept returns for items that were correctly delivered. If your order arrives damaged or incorrect, please notify us within 24 hours of receipt to arrange a replacement or refund.

1

Contact Customer Support

Email our team with your order number and a brief explanation of the issue regarding your food delivery.

2

Provide Photographic Evidence

Attach clear photos of the damaged packaging or incorrect items to help our quality control team assess the situation.

3

Await Verification

Our specialists will review your claim within 48 hours to ensure it meets our food safety and quality standards.

4

Receive Resolution

Once approved, a refund will be processed to your original payment method or a fresh replacement will be dispatched immediately.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing